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Mariot updates for Dec 6, 2018 from blog The Technology blog and podcast

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Mariot updates for Dec 6, 2018

Hi all,

Since my last post on the Mariot breach which included several different articles including one timely article from Trend Micro about the subject of breaches, Krebs on Security penned an article that I thought was pretty interesting. What the Marriott Breach Says About Security is the name of the article. It talks about companies having the idea that criminals, miscrients, or anyone with access who is angry can now get in to networks and cause havoc. It is not safe anymore for the bare minimum.

As for individuals like you and me, Bryan has something very interesting to say, and sadly, we now must accept this fact or be doomed.

TO INDIVIDUALS

Likewise for individuals, it pays to accept two unfortunate and harsh realities:

Reality #1: Bad guys already have access to personal data points that you may believe should be secret but which nevertheless aren’t, including your credit card information, Social Security number, mother’s maiden name, date of birth, address, previous addresses, phone number, and yes — even your credit file.

Reality #2: Any data point you share with a company will in all likelihood eventually be hacked, lost, leaked, stolen or sold — usually through no fault of your own. And if you’re an American, it means (at least for the time being) your recourse to do anything about that when it does happen is limited or nil.

The article goes on about what Mariot is offering, and I say this in my podcast segment which will be released soon. Its better to take the service given, than doing nothing. I think this might be a better service than just credit monitoring, as we have someone watching the underground for us to alert of trouble. That might be a step in the right direction.

On the 4th of December, a user who is effected by this breach sent me the email from Starwood and Mariot which is very generic. It will include your member number as well as a generic greeting, according to the individual who sent me the mail message.

A copy of the email, excluding the person’s name and address are below.


Fwd: Starwood Guest Reservation Database Security Incident
———- Forwarded message ———-
From: Starwood Hotels

Date: Sun, 2 Dec 2018 17:51:30 +0000
Subject: Starwood Guest Reservation Database Security Incident
To:
(address removed)

Notice of Data Security Incident
[image: SPG | Starwood Preferred Guest]

California Residents | California – Español

??????? | ???? | ???? | Deutsch

Español (España) | Español (Latinoamérica)

Français (Canadien) | Français | Italiano

??? | Português (Europeu) | Português (Brasil)

??? | ???????

Dear Valued Guest,

Marriott values our guests and understands the importance of
protecting your personal information. We have taken measures to
investigate and address a data security incident involving the
Starwood guest reservation database. The investigation has determined
that there was unauthorized access to the database, which contained
guest information relating to reservations at Starwood properties* on
or before September 10, 2018. This notice explains what happened,
measures we have taken, and some steps you can take in response.

Starwood Guest Reservation Database Security Incident

On September 8, 2018, Marriott received an alert from an internal
security tool regarding an attempt to access the Starwood guest
reservation database. Marriott quickly engaged leading security
experts to help determine what occurred. Marriott learned during the
investigation that there had been unauthorized access to the Starwood
network since 2014. Marriott recently discovered that an unauthorized
party had copied and encrypted information, and took steps towards
removing it. On November 19, 2018, Marriott was able to decrypt the
information and determined that the contents were from the Starwood
guest reservation database.

Marriott has not finished identifying duplicate information in the
database, but believes it contains information on up to approximately
500 million guests who made a reservation at a Starwood property. For
approximately 327 million of these guests, the information includes
some combination of name, mailing address, phone number, email
address, passport number, Starwood Preferred Guest (“SPG”) account
information, date of birth, gender, arrival and departure information,
reservation date, and communication preferences. For some, the
information also includes payment card numbers and payment card
expiration dates, but the payment card numbers were encrypted using
Advanced Encryption Standard encryption (AES-128). There are two
components needed to decrypt the payment card numbers, and at this
point, Marriott has not been able to rule out the possibility that
both were taken. For the remaining guests, the information was limited
to name and sometimes other data such as mailing address, email
address, or other information.

Marriott reported this incident to law enforcement and continues to
support their investigation. The company is also notifying regulatory
authorities.

Marriott deeply regrets this incident happened. From the start, we
moved quickly to contain the incident and conduct a thorough
investigation with the assistance of leading security experts.
Marriott is working hard to ensure our guests have answers to
questions about their personal information with a dedicated website
and call center. We are supporting the efforts of law enforcement and
working with leading security experts to improve. Marriott is also
devoting the resources necessary to phase out Starwood systems and
accelerate the ongoing security enhancements to our network.

Guest Support

Marriott has taken the following steps to help you monitor and protect
your information:

Dedicated Call Center

Marriott has established a dedicated call center to answer questions
you may have about this incident. The call center is open seven days a
week, and is available in multiple languages. Our dedicated call
center may experience high volume initially, and we appreciate your
patience.

Email notification

Marriott began sending emails on a rolling basis on November 30, 2018
to affected guests whose email addresses are in the Starwood guest
reservation database.

Free WebWatcher Enrollment

Marriott is providing guests the opportunity to enroll in WebWatcher
free of charge for one year. WebWatcher monitors internet sites where
personal information is shared and generates an alert to the consumer
if evidence of the consumer’s personal information is found. Due to
regulatory and other reasons, WebWatcher or similar products are not
available in all countries. Guests from the United States who complete
the WebWatcher enrollment process will also be provided fraud
consultation services and reimbursement coverage for free.

The section below provides additional information on steps you can
take. If you have questions about this notification and to enroll in
WebWatcher (if it is available in your country), please visit
info.starwoodhotels.com.

* Starwood brands include: W Hotels, St. Regis, Sheraton Hotels &
Resorts, Westin Hotels & Resorts, Element Hotels, Aloft Hotels, The
Luxury Collection, Tribute Portfolio, Le Méridien Hotels & Resorts,
Four Points by Sheraton and Design Hotels. Starwood branded timeshare
properties are also included.

Best wishes,
[image]

Arne Sorenson

MORE INFORMATION ON STEPS YOU CAN TAKE

Regardless of where you reside, below are some additional steps you can take.


Monitor your SPG account for any suspicious activity.

Change your password regularly. Do not use easily guessed passwords.
Do not use the same passwords for multiple accounts.

Review your payment card account statements for unauthorized activity
and immediately report unauthorized activity to the bank that issued
your card.

Be vigilant against third parties attempting to gather information by
deception (commonly known as “phishing”), including through links to
fake websites. Marriott will not ask you to provide your password by
phone or email.

If you believe you are the victim of identity theft or your personal
data has been misused, you should immediately contact your national
data protection authority or local law enforcement.

If you are a resident of the United States:

We remind you it is always advisable to be vigilant for incidents of
fraud or identity theft by reviewing your account statements and free
credit reports for any unauthorized activity. You may obtain a copy of
your credit report, free of charge, once every 12 months from each of
the three nationwide credit reporting companies. To order your annual
free credit report, please visit
www.annualcreditreport.com
or call
toll free at 1-877-322-8228. Contact information for the three
nationwide credit reporting companies is as follows:

Equifax, PO Box 740241, Atlanta, GA 30374,
www.equifax.com,
1-800-685-1111
Experian, PO Box 2002, Allen, TX 75013,
www.experian.com,
1-888-397-3742
TransUnion, PO Box 2000, Chester, PA 19016,
www.transunion.com,
1-800-916-8800

If you believe you are the victim of identity theft or have reason to
believe your personal information has been misused, you should
immediately contact the Federal Trade Commission and/or the Attorney
General’s office in your state. You can obtain information from these
sources about steps an individual can take to avoid identity theft as
well as information about fraud alerts and security freezes. You
should also contact your local law enforcement authorities and file a
police report. Obtain a copy of the police report in case you are
asked to provide copies to creditors to correct your records. Contact
information for the Federal Trade Commission is as follows:

Federal Trade Commission, Consumer Response Center, 600 Pennsylvania
Avenue, NW Washington, DC 20580, 1-877-IDTHEFT (438-4338),
www.ftc.gov/idtheft

If you are a resident of Connecticut, Maryland, Massachusetts, North
Carolina, or Rhode Island, you may contact and obtain information from
your state attorney general at:

Connecticut Attorney General’s Office, 55 Elm Street, Hartford, CT
06106,
www.ct.gov/ag,
1-860-808-5318

Maryland Attorney General’s Office, 200 St. Paul Place, Baltimore, MD
21202,
www.oag.state.md.us,
1-888-743-0023 or 1-410-576-6300

Office of the Massachusetts Attorney General, One Ashburton Place,
Boston, MA 02108,
www.mass.gov/ago/contact-us.html,
1-617-727-8400

North Carolina Attorney General’s Office, 9001 Mail Service Center,
Raleigh, NC 27699,
www.ncdoj.gov,
1-919-716-6400 or 1-877-566-7226

Rhode Island Attorney General’s Office, 150 South Main Street,
Providence, RI 02903,
www.riag.ri.gov,
1-401-274-4400

If you are a resident of Massachusetts or Rhode Island, note that
pursuant to Massachusetts or Rhode Island law, you have the right to
file and obtain a copy of a police report. You also have the right to
request a security freeze.

If you are a resident of West Virginia, you have the right to ask that
nationwide consumer reporting agencies place “fraud alerts” in your
file to let potential creditors and others know that you may be a
victim of identity theft, as described below. You also have a right to
place a security freeze on your credit report, as described below.

Fraud Alerts: There are two types of fraud alerts you can place on
your credit report to put your creditors on notice that you may be a
victim of fraud—an initial alert and an extended alert. You may ask
that an initial fraud alert be placed on your credit report if you
suspect you have been, or are about to be, a victim of identity theft.
An initial fraud alert stays on your credit report for at least 90
days. You may have an extended alert placed on your credit report if
you have already been a victim of identity theft with the appropriate
documentary proof. An extended fraud alert stays on your credit report
for seven years. You can place a fraud alert on your credit report by
contacting any of the three national credit reporting agencies.

Credit Freezes: You have the right to put a credit freeze, also known
as a security freeze, on your credit file, free of charge, so that no
new credit can be opened in your name without the use of a PIN number
that is issued to you when you initiate a freeze. A security freeze is
designed to prevent potential credit grantors from accessing your
credit report without your consent. If you place a security freeze,
potential creditors and other third parties will not be able to get
access to your credit report unless you temporarily lift the freeze.
Therefore, using a security freeze may delay your ability to obtain
credit.

There is no fee to place or lift a security freeze. Unlike a fraud
alert, you must separately place a security freeze on your credit file
at each credit reporting company. For information and instructions to
place a security freeze, contact each of the credit reporting agencies
at the addresses below:

Experian Security Freeze, PO Box 9554, Allen, TX 75013,
www.experian.com

TransUnion Security Freeze, PO Box 2000, Chester, PA 19016,
www.transunion.com

Equifax Security Freeze, PO Box 105788, Atlanta, GA 30348,
www.equifax.com

To request a security freeze, you will need to provide the following
information:

1.
Your full name (including middle initial as well as Jr., Sr., II, III, etc.)
2.
Social Security number
3.
Date of birth
4.
If you have moved in the past five years, provide the addresses where
you have lived over the prior five years
5.
Proof of current address such as a current utility bill or telephone bill
6.
A legible photocopy of a government issued identification card (state
driver’s license or ID card, military identification, etc.)
7.
If you are a victim of identity theft, include a copy of the police
report, investigative report, or complaint to a law enforcement agency
concerning identity theft

The credit reporting agencies have one business day after receiving
your request by toll-free telephone or secure electronic means, or
three business days after receiving your request by mail, to place a
security freeze on your credit report. The credit bureaus must also
send written confirmation to you within five business days and provide
you with a unique personal identification number (“PIN”) or password
or both that can be used by you to authorize the removal or lifting of
the security freeze.

To lift the security freeze in order to allow a specific entity or
individual access to your credit report, or to lift a security freeze
for a specified period of time, you must submit a request through a
toll-free telephone number, a secure electronic means maintained by a
credit reporting agency, or by sending a written request via regular,
certified, or overnight mail to the credit reporting agencies and
include proper identification (name, address, and Social Security
number) and the PIN number or password provided to you when you placed
the security freeze as well as the identity of those entities or
individuals you would like to receive your credit report or the
specific period of time you want the credit report available. The
credit reporting agencies have one business day after receiving your
request by toll-free telephone or secure electronic means, or three
business days after receiving your request by mail, to lift the
security freeze for those identified entities or for the specified
period of time.

To remove the security freeze, you must submit a request through a
toll-free telephone number, a secure electronic means maintained by a
credit reporting agency, or by sending a written request via regular,
certified, or overnight mail to each of the three credit bureaus and
include proper identification (name, address, and Social Security
number) and the PIN number or password provided to you when you placed
the security freeze. The credit bureaus have one business day after
receiving your request by toll-free telephone or secure electronic
means, or three business days after receiving your request by mail, to
remove the security freeze.

Fair Credit Reporting Act: You also have rights under the federal Fair
Credit Reporting Act, which promotes the accuracy, fairness, and
privacy of information in the files of consumer reporting agencies.
The FTC has published a list of the primary rights created by the FCRA
(
https://www.consumer.ftc.gov/articles/pdf-0096-fair-credit-reporting-act.pdf),
and that article refers individuals seeking more information to visit
www.ftc.gov/credit.
The FTC’s list of FCRA rights includes:


You have the right to receive a copy of your credit report. The copy
of your report must contain all the information in your file at the
time of your request.

Each of the nationwide credit reporting companies – Equifax, Experian,
and TransUnion – is required to provide you with a free copy of your
credit report, at your request, once every 12 months.

You are also entitled to a free report if a company takes adverse
action against you, like denying your application for credit,
insurance, or employment, and you ask for your report within 60 days
of receiving notice of the action. The notice will give you the name,
address, and phone number of the credit reporting company. You are
also entitled to one free report a year if you’re unemployed and plan
to look for a job within 60 days; if you are on welfare; or if your
report is inaccurate because of fraud, including identity theft.

You have the right to ask for a credit score.

You have the right to dispute incomplete or inaccurate information.

Consumer reporting agencies must correct or delete inaccurate,
incomplete, or unverifiable information.

Consumer reporting agencies may not report outdated negative information.

Access to your file is limited. You must give your consent for reports
to be provided to employers.

You may limit “prescreened” offers of credit and insurance you receive
based on information in your credit report.

You may seek damages from violators.

Identity theft victims and active duty military personnel have
additional rights.

If You Are A European Union Data Subject, you may contact or obtain
information from your Data Protection Authority at:


That completes the email. Other languages were removed.


The email here is right on providing lots of information and what people can do. With the GDPR now in effect, notification of a breach will now be the key, and this is great to see. As soon as you know of an issue, notify everyone effected. Thanks for reading, leave those thoughts.

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Mariot updates for Dec 6, 2018 was released on December 6, 2018 at 11:00 am by tech in security news and commentary.
Last modified: December 6, 2018.


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