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Philmore: Is It Down for Good? from blog The Technology blog and podcast

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Philmore: Is It Down for Good?

Ever since the technology archives became the technology podcast, Philmore Productions has been talked about for good and for bad. I believe it has been more bad than good. The most recent: Philmore Productions blocking whole area codes which was minor compared to others. Philmore Productions continues to trash its customers writeen in November 2018 was a prediction post, in no way was it written to trash the company.

The time has now come to really put Philmore to bed. I am thinking that the time has come to say good-bye. Philmore Productions programs reasonably, the system has always worked, but now, after some recent events, its time to say goodbye to ignorance.

First, lets start at the beginning. Around the end of May, 2019: Philmore Productions suffered an outage due to a storm that blew through the Chicago area. After determining that it was a circuit breaker that caused the outage, Philmore was braught up. Currently to this day, Net By Phone is still up and operating under its capacity.

After some time passed, Philmore Productions determined that a hard drive failed. That is not the worse thing that can happen, you buy a new drive, and rebuild from the data you had in backups. The good news is that he had an array, so the data was not completely lost. This took several weeks to diagnose. The system could be used with newer material, but older material had issues. Once this was determined, a new drive and restoral of data took place. This is now mid June, when this process took place.

Lets fast forward now to July 4th weekend. At the time of writing, and until we find out otherwise, Philmore is down. It has been down since the 4th, and this could be the end. Philmore Productions told its customer base that the system would be down briefly for maintenance. After several hours, people were wondering what was happening.

According to some reports, the system is either down to restore data, or worse, it was supposed to be back up at a certain date (jul 6th 2019) and its not. The recent report is an upgrade gone wrong.

If there is something I’ve learned through the years of covering breaches, we need to backup all of our stuff, which would include software, correct? Philmore is telling some that there was a software update which pretty much crashed his software. This could be the end.

The constant lies, the potential breaches, the non-communication with customers or potential customers, the loss of potential data you had, the apologies, the inability to put hard limits when you say 3,000 messages, the unlimited factor, the yelling at customers (including me when testing the uploader tool) really adds up. I’m very fair here, I even posted Philmore Productions releases upload tool for the voice mail system a 2014 article when I was still there. If you say I’m not fair, here is the Philmore Productions search I did on the blog. Phil, its time for you to start understanding how your stuff works, and it may be too late. Your biggest customer is still there, and for that, I’m surprised.

I think this biggest disaster is the end. There is no line of communication with the company, because the company does not give any live customer service. They will call from any number they want, but yet, they hate when people call any number they have. I’m using “they” loosely, as Philmore doesn’t want people to know its a one man shop, not an organization of a few employees.

Customers, its enough. Show Philmore Productions that you mean business. Be truthful and tell the public what is up with your system including the web site and services. Do not tell a potential returning customer one thing, and another person working at a different company another. How are we going to believe anything you say or do now? Its been over a month now, and the system isn’t operating and you still have no web site. Time to tell him who is boss around here.

Other systems have had their issues, and they have been able to notify their base.

Thanks for reading, and make it a great day!


Informazioni sull'articolo

Philmore: Is It Down for Good? was released on July 7, 2019 at 3:45 pm by tech in general-updates-and-announcements.
Last modified: July 7, 2019.


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