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Philmore Productions not honoring cancellations? What the hell?

Hello folks,

It has come to my attention that Philmore Productions is not honoring cancellation requests by customers. Within the last 24 hours of this posts timestamp, 773-572-3000, has a message about the catostrophic downtime and estimated restoral of July 15th.

After this announcement, he gives his office number (312) 396-4160 for questions and concerns.

According to the BBB search on Philmore Productions, the company has an A. Recently, the company was called in regards to cancelling services. Its been reported that Philmore Productions said that customer service is closed, and cancellations will not be honored until the 10th of July. This is a responsible customer who wishes to cancel and has a right to cancel as they are not happy with the level of service Philmore is providing. We all know that in coverage here on the blog, that Philmore is not covering themselves very well through this difficult time. I understand it isn’t easy, but they’ve done it all wrong. The link to the BBB provides a complaint form that you may access to file a complaint against the company if you wish to do so. Telling customers that you’re closed, yet you provide your office number, seems wrong to me. If you didn’t want to have people calling, don’t give your number out! Philmore does not like dealing with customers live. His behavior towards customers have been good at times, but at times also bad. The security of the company is laxidasical at best.

Its time for you to show Philmore Productions who is boss here. Demand money back, or you’ll go and file a complaint with the BBB through the link to the search above. Its time the mistreatment of ligitament customers comes to an end.

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Philmore Productions blocking whole area codes

It has come to my attention that Philmore Productions customer service is now blocking full blown area codes from accessing the platform. On May 30th, a customer notified me of this issue through another contact method. They were once able to access the system, but now has to access the system a different way through a completely different app.

We’ve talked about Philmore Productions in a negative light before, and I’d rather talk about Philmore in a great light. The problem is, that Philmore Productions and their customer service team doesn’t know how to do things the right way. You don’t block full area codes, and you don’t just block just because. Customers from the same area are now going to be effected by their foolishness. This is outright terrible, and anyone who does not like this behavior should cancel service immediately.

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Tech podcast 295: Trick Bot is back, Philmore Productions in the spotlight, and lots more

The RSS feed is processing the show right now, and I hope you enjoy the show.

Below, please find the show notes.


Hello folks, welcome to podcast 295 of the Technology blog and podcast series, I’m Jared Rimer. We’re packed with a wide variety of stuff. We’ve also got several articles that complement the podcast content for you.

  • IOS 12.1 is out. blog post from the tech blog links to the apple vis post where you can read more.
  • What do you get when you update a banking trojan that we’ve not heard from in a long time? The banking trojan is trick bot, and its packed with new features. Trickbot Shows Off New Trick: Password Grabber Module comes from Trend Micro.
  • 30 years ago, someone released a program to do something. It lead to what we now know as Ddos. 30 years ago, the world’s first cyberattack set the stage for modern cybersecurity challenges is the article, and it was quite interesting.
  • This Stuck in traffic video from last month talks about Ransomware. It is back in the news, as I saw an article from Trend Micro that says that we are on the decline, but yet, we could see an increase in Ransomware in the future. This blog post leads to the article from Trend Micro that discusses this.
  • Philmore productions must love the negative press. In podcasts 212 and 213, a big time issue was talked about, and it was downplayed as not a big deal. Instead, the people who talked about the issue were trashed, and one of them was called when they talked to me non the phone. This time, I hear about a story where someone wanted to cancel service, but yet, someone else was braught up in a term the company uses called “dirty pool.” This blog post is an article I pened in regards to that issue.
  • SMS is short for short message service. This is how we send and receive messages via the cellular network. Its now being used for profit in an article Krebs on Security pened entitled SMS Phishing + Cardless ATM = Profit and while it isn’t new, its becoming more prevelant. This is quite interesting.

The podcast lasts you 76 minutes in length. I hope you enjoy the program, and I’ll see you on another edition. Thanks for listening!

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Philmore Productions continues to trash its customers

Hi all,

The opinions expressed here are my own, and not necessarily those of any company in which is represented here.

I’ve been made aware of the continuing assault towards customers by the company Philmore Productions, an Illinois based company which offers voice mail services as well as a declining Internet by Phone service.

Recently, I heard from a user, wjho wanted to cancel voice mail services for one of their boxes. An Email sent by Philmore Productions customer Service, indicates another user did not have authorized access to the box that the box owner explicitly gave access to.

Lets remember something about security. First, if the box owner gives permission to someone to access their account, from what I understand, it is the box owner’s responsibility to have rules of the system followed, or have their account deleted.

Philmore Productions calss this unauthorized access to their systems, “dirty pool.”

Dirty pool: a Philmore Productions term

The problem I have with this tactic, is simple. Philmore Productions has never cared about ones privacy. Philmore Productions has never cared whether the company reputation is held up by negative coverage. As part of this blog and podcast, I’m thinking about both sides. I was once a customer of Philmore Productions, and I’ve covered both sides of this issue.

In this case, Philmore Productions is in the wrong. It is not dirty pool to give someone else access when the box owner explicitly gave that access. It would be dirty pool if the box owner did not know of the access.

He claims that the dirty pool machine is out to prevent unauthorized access from people Philmore Productions does not authorize to access the box.

Philmore productions has never supplied customer service by telephone or any other method unless it is necessary, I.E. credit card issue or another box issue where the company can’t leave you a message.

Philmore productions needs to understand the issues at hand and learn what is unauthorized or authorized access.

I still predict that Philmore productions will be closed for business within the next year, with a big player of Philmore’s business cancelling service very soon because the conference line will not exist.

I can’t say when this will occur, but if the conference line does close, and the people paying for the block of numbers doesn’t need it, Philmore Productions will suffer, and potentially raise prices to compensate for the huge loss of money.

This is only a hunch, and I could be completely wrong, but Philmore Productions staff does not understand the security aspect, and once they do, then they may have a chance. Until then, they’ll continue to suffer negative consequences at their behavior.

I hope they enjoy this, it must feel great.

Comment on your experience with this company.

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Philmore Productions, whats happening?

Hi folks,
Now its time to reveal what is going on in the Philmore Productions world. In podcast 211, now on the audio RSS, you will learn how a small business such as Philmore can get away with not backing up their database of customer billing information. It turns out, a customer was on the line with me discussing other projects, when the call came in. Not surprising, Philmore Productions thinks it is OK to call a customer at any time of the day or night. The fact that his database was not backed up in months really complicates things in light of recent breaches in the public news such as Target, Michaels, and others. Its not all bad news, because on this podcast, we talk about the good things of this company as well.

I don’t like talking about bad things about a company, but security is one of the topics of this podcast. Philmore Productions should be ashamed of their actions, and hopefully can learn before it is too late. Is it too late? Only time will tell.

Just like the Blue Cross Breach, which impacts more than Philmore ever will get, Philmore will quickly have to learn what is exceptable in the business world in protecting personal information such as credit card number, address, etc. in his database. The JRN and said customer who reported the issue to the JRN, don’t know what type of information is within the database. Philmore was well aware of the target breach, per our last podcast with them. I’m sure that people will be interested in the said podcast, and of course, since we don’t know what happened, we hope the company will let his customers know the truth before it is too late. Were you effected by the issues at Philmore Productions between the 9th of April and today? The JRN would like to hear from you. Send us an E-mail by finding out our E-mail address on the blog and contacting us that way. We hope that this can be a lesson well learned.

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Philmore Productions releases upload tool for the voice mail system

Earlier, I hinted at a voice mail system upgrade for Philmore Productions. The company released its upload tool on April 26, 2014 and the show at 773-572-7700 option 1 has all the detail. It works exactly as discussed on the show, and the site is simple. I helped with some accessibility issues and questions, and they were implemented. I got to upload file 20 of the Magnatune song of the week project on board 235 of that system. Hopefully, there will be more to come if the need arises.

Right now, the system uploads wave, mp3, and wma. If there is a need for more, the company plans on upgrading the tool.

You must have an account on the system to upload, as it asks for a box, password, where the file should go, if board what board, and the file. This will beat MyTelespace, as we can only upload to greetings, we can’t upload to boards or name tags. If you’re a Philmore user, please feel free to check it out.

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Philmore Productions to release an uploading tool for the voice mail system

Hi folks,
I don’t have any information, but it looks as though Philmore Productions will be releasing soon a tool to upload to the voice mail system. This is been a long wait, I think its been needed for awhile. My Telespace was built with it, buut it doesn’t allow us to upload to bulletine boards. I’m going to wait and see what this will be like. I onluy know this because I sent the wrong podcast number to Philmore for SN, and he did mention he posted it and mentioned it on passing. Each system develops differently, and I can’t wait to see what this tool will be. Great Job, Philmore, we’ve been waiting for this. More when it is released I’m sure.

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Philmore Productions going bilingual

Hi folks,
We have some interesting news coming out of the phone world I’d like to share with you. The upcoming podcast 186 will have an interview with Phil of Philmore Voice Mail and he has a bit to talk about. One of the things that is of interest I’d post about now is the bilingual support he added to the voice mail system. He also has a system for transportation, and right now it is for Chicago, but it will expand in other markets if providers are interested. The bilingual support is quite an interesting accomplishment, I don’t know if this is the first time we have had bilingual support in any system, besides the English and Spanish that some phone company systems already provide. If you’re interested in Philmore Productions voice mail, call 773-572-3000 where you can leave your contact info. Phil will call you back. We hope you find this of interest.


Hola amigos, tenemos algunas novedades interesantes del mundo teléfono me gustaría compartir con ustedes. El próximo podcast 186 tendrá una entrevista con Phil de Philmore Voice Mail y tiene un poco de qué hablar. Una de las cosas que es de interés que tenía puesto en este momento es el apoyo bilingüe, agregó que el sistema de correo de voz. También tiene un sistema de transporte y ahora es para Chicago, pero se expandirá en otros mercados si los proveedores están interesados. El apoyo bilingüe es un logro interesante, no sé si es la primera vez que hemos tenido apoyo bilingüe en cualquier sistema, además del inglés y español que ya proporcionan algunos sistemas de la compañía de teléfono. Si usted está interesado en correo de voz Philmore Productions, Llame 773-572-3000 donde puedes dejar tus datos de contacto. Phil te volveré a llamar. Esperamos que encuentres de interés.

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Technology blog and podcast 150: a pen that records, how to podcast commentary, Philmore Productions Interview, and more for June 8, 2011

Welcome to podcast 150. Put together on June 8, 2011: we talk about my opinions on how to podcast, although people will tell me that there are many ways to do so. From the archives of the tech find, we hear about a pen that records. We talk about an article that I posted to the blog dealing with Netflicks and how it is illegal in Tennessee to log in to an account holder’s account even with their permission. Finally, we have an interview with Philmore Productions which has the services net By Phone and Philmore Voice Mail telephone systems. We talk about pricing, and we talk about the different functions of the various systems. We hope you enjoy the program, and come back again when we will have another program for you on the technology blog and podcast series.

Go to our RSS feed to pick up a copy, and enjoy the show!

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Philmore Update: does Phil need training?

I just got an update on the Philmore Productions saga over in Chicago.

I want to ask a very important question. How many webmasters and developers do you know that do not back up their web site code, development processes, and other aspects of business?

Philmore admitted that he lost the email forwarding capability, and the code that powers his web site.

As its discussed on a telephone line, Philmore continues to display such stupidity. I don’t understand what type of brain is in his Head. This doesn’t make any type of sense. I just can’t wait to see what else he’ll admit that we probably have called in the last few months. What a tragedy!

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Tech podcast 323: Philmore, Ecuador getting owned, and Braille stuff

The RSS feed now has the audio of this podcast. Its dated the 19th, however, I am only getting a chance to put it up now.

Below, please find the show notes, which link to several blog posts as of late. Thanks so much for listening!


Welcome to podcast 323 of the technology blog and podcast series. On this podcast, we’ve got several segments for you.

  • What happens when you have a population of approximately 17 million, a company in Miami, and a potential breach? Ecuador had that happen to them, and there are no rules to keep people safe from cyber attacks or breaches. Blog Post
  • What do you see when you hear or see the words “heat stroke?” It isn’t anything to do with the sun, and this I saw while working on the prior podcast. blog post
  • Three items in one, dealing with the company Philmore Productions. Have they learned anything? Two messages and an accompanying blog post on the subject indicate probably not. I’ll be caucious and indicate that things better change, or it will more than likely be the end. We’ll have to see. Please read the blog post, as well as listen to two messages in his own words. Let me know what you think of this one.
  • In two segments, I cover the transcription course as well as talking about braille in general in regards to paper braille VS display braille.

I hope you enjoy the program as much as I have, and thanks for listening!

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Philmore Admits … confirmation of what the network has said for months?

Hello folks,

It looks like Philmore Productions has finally admitted to what we’ve been saying for the past several months. We’ve already known that the data was shot, but in messages sent to this network indicated that the company has been running out of date software and hardware for at least 15 years. Here’s what we know.

  • Philmore Productions admits to data loss, including portions of the software and web services.
  • We’ve never covered the multiple dialogic cards through this process, whereby Philmore Productions has went through multiple different cards.
  • Philmore Productions did not honor their word when saying they would give refunds, and reffered later to standard business practice of only refunding upon request.
  • Multiple months of downtime, and admitting to a long standing bug which he admitted to actually liking.
  • Finally, Philmore Productions has admitted to running out of date software and hardware, which caused performance issues, (see item above) and how the system is running faster now.

What really bothers me besides the multiple months of downtime to his customers, is still the lack of transparency. In the next upcoming podcast, podcast listeners will hear two messages in his own words about how things went wrong, what he’s been running, and what he is running now. He admits that the system runs faster, and how Microsoft went in to his computer and turned off the dialogic system as part of fixing his computer. When turning that back on, he admits to turning something on which caused the system to pause during prompts such as log in, message counts, and the like. I personally remember reporting that bug within the first months of the system, and it was never fixed. He admits within the messages the podcasters will here that he actually enjoyed this “bug” in the system and he wishes that it was back that way..

The good news, is there is now Windows 2016, an upgraded SQL database, and a new dialogic card. It took the IT department and him another day after getting the card to get the system operating now.

I’m a little concerned about the SQL database. This database is run on servers for things like WordPress, and other CMS’s across the Internet. Philmore Productions must continue to keep this SQL software he’s running up to date, or miscreants will find a way in, and if he had data problems before, he’ll have more of them now. According to reports shared with this network, the system is running faster, but the network will not pay for a box to confirm this as the network here has left Philmore many years ago and has no plans to return at this time.

Philmore Productions must learn that he’s very lucky that a lot of customers have stayed, but many have confirmed to be gone now, including some of his longest customers since the beginning. I dialed a couple of boxes at random on the 18th, and both boxes I called have been cancelled.

We called the data loss issues from the very beginning during this whole ordeal. It was not practical to have us not call this, because when the system came back up, prompts were missing, and things ended up getting disconnected because the system didn’t know what to do. The web server being corrupted was inevitable, because it had gone between network computers and I’m positive now that Philmore does not do any type of backups. This was confirmed by Philmore Productions.

I can understand not doing backups many years ago, but ever since the breach reports starting with Target happened, Philmore Productions admitted to this network that he had taken new credit card info from his customers. This was the time to invest in a dedicated hard drive or two to back up the data. Cloud services were still in its infancy then, and that was the beginning.

The Jared Rimer network has never had a data loss of critical web sites and podcast material. We may have lost some data due to us deleting it because of space, or it not being in Dropbox or Google because it wasn’t considered that important and could be gotten again. The data Philmore Productions holds is very critical, and services are now out to give the company the space they need to back up this data. Dropbox, Google Drive, Amazon backup, and many others are here to serve you. Its time Philmore get in to the 21st century and invest in some solution to survive. If they have not been hit too hard by the last couple of months, then lets do it.

Philmore Productions should’ve honored their word on automatic refunds as promised all these months ago. The Better Business Bureau would not like getting complaints now on how this was never done. We link to Philmore Productions listings on one of our other articles, and since I’m not a customer, I am powerless on doing anything because I could only talk about my experience. Iit wasn’t dealing with money and bad business practices.

Running out of date software is my next biggest problem for this company. Businesses who run software like SQL, and Windows must upgrade on a regular basis. While this may be a pain, I also understand that Philmore Productions also didn’t update Windows. This is the critical reason why the system crashed and burned. I can’t imagine running this network on an out of date, unpatched, vulnerable, and outdated software and hardware. This network always ran Windows Update, and taking the computer offline to do so is critical. When my software was out of date, it got updated. It fixes bugs and vulnerabilities that could be leveraged by miscreants without your knowledge. If Philmore Productions is to learn anything, they must update Windows, the software they’re using, and the backend hardware when necessary. Philmore Productions can’t continue to neglect the security of the system and more importantly, the data he so preciously must maintain for his customers.

Philmore Productions must learn to ask the appropriate questions. The company should’ve asked the venders what card to get for the new operating system, instead of blowing money on cards just for them not to work! This is what I would do, and I hope that the company will learn from this crucial costly mistake.

Is there anything I’ve missed? Please contact me, and sound off in the comments if you wish. I’m not going to be ashamed to publish this and let the comments flow where they may. The company must learn somehow, and I am not going to be held responsible for what happens next.

Other articles in this series

Some of the articles in this list are not able to be commented on but this article thats posted today is the most recent, and you can comment on anything you’d find of interest between all of these.

The Jared Rimer Network is now a third party. We get reports directly from customers and outsiders. The proceeding article is opinion and updates based on how I understand it, and nothing more. The comments in this post are those of the poster and not of the JRN, or its staff, clients, or management.

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Technology podcast 322: Philmore and tech gone bad, a self driving car incident, braille transcription, and Phishing

We’re packed on today’s edition of the podcast. Its up on the RSS feed for you to go and get.


Welcome back to the technology blog and podcast, this is podcast 322 of the continuing series covering everything tech including assistive tech, self driving cars, the security landscape and more. This podcast is packed and even three articles that are on one topic, Phishing. Lets take this opportunity and give you the breakdown of today’s program, and I hope you’ll consider contacting me with your thoughts and comments on these topics.

  • Philmore Productions has had it bad with the technology as of late. I put a senario in place as a thought piece. Let me know what you think.
  • An unofficial report on assignment 15 was released, where I knew I had to fix some things, and yet I have read everything. Its going to get interesting once I’m ready, and I’ve sent my official assignment. Still pushing through.
  • A self driving car has had it bad. This isn’t the first for this make and model, and I have a hunch that this can be fixed. The strech of highway, according to the article I read, is to blame, where something wasn’t fixed, and the car got in to an accident. Multiple cars got in to an accident at the same spot. California highway barrier not repaired before fatal Tesla crash from blog The Technology blog and podcast is the article, and it links to the article of the same name where you can read more.
  • In our Phishing segment, three articles come together with some alarming statistics. Its not going away any time soon. The first article which caps off this segment is entitled Why Social Media is Increasingly Abused for Phishing Attacks. Just take a look at this stat: “In 2018 we found that the abuse of social media increased by near 200%” and if thats not enough, Phishlabs expects this to increase. I am not surprised, and this article is linked to other material. In another article Cybersecurity: 99% of email attacks rely on victims clicking links which means we need to continue to teach. Its OK to be curious, but yet, you should know the signs and we need to make sure we slow down and look at what we’re clicking on. Finally, to cap this off, Techwarm, a contributer to the blog, posted What is Phishing: Learn How to Protect Your Company which also links to some things and a great article to boot. All of these articles are put together in a nice package and tied up with a bow.

I hope you enjoy this 73 minute podcast. I’d also like to thank Amadeus, maintainer of Live Wire for putting this podcast as a podcast on Live Wire. Besides my show at 2276, people who read the RSS can now subscribe to a board to get the podcast if they wish. That board number is 974, so enjoy your options! Thanks so much for participating, and we’ll see you next time!

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Philmore up … Philmore down … are you done with the game?

So its been awhile, and boy, it seems like Philmore can’t be stabilized. Going back on their word on refunds, they talk about the standard business practice of customers requesting refunds for all the downtime. While I can agree with this practice, the company made it very clear that they would do this once the system came up. They have not.

To add insult to injury, let me ask you a question. Would you use something that is not compatible with your system, or would you make sure that it is compatible? I think we have this type of problem now with Philmore productions, and it can’t be good. Turns out, that we still have a computer which continues to reboot randomly, and the cause is the dialogic card, one in which may not be compatible with the software or version of the operating system. I’m being caucious, because I do not know exactly what is going on, but we can confirm that it is not compatible.

What I’ve noticed with this company is something that I’ve seen too much with them. The programming and development of the system is comparible to others I’ve been on, but the transparency or lack thereof, has not been the greatest. Promises and no action, or promises and excuses on why it can’t be delivered.

Long time customers are choosing that this is enough, on their own. While I’ve written blogs, talked about the situations via podcasts in audio, or even in conferences or one on one, the fact is that customers are seeing what this company is really like. This can’t be a good thing for them, and we don’t know or can’t predict whats going to happen. Companies come and go all the time, whether its customer problems, or money or other issues. I’ve been predicting Philmore to be gone for several years now, and maybe this will put the nail in the coffin. I’m not sure, but its all in writing.

One of their customers posted on their bulletin board system talking about all of the past, and how they were tired of it. It was a very lengthy message which we aren’t able to get a copy of, but from what I hear, it was well thought out. The company did confirm that the data was corrupted and couldn’t be salvageable and the tech blog and podcast as well as others close to the network said the same thing.

How much worse can it get for this company? I’m not sure, but only time will tell what will really happen. Comment if you wish.

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Philmore up, is this the beginning of the end?

“Welcome to Philmore Productions, may I take your bug report?”

“Yes, I have a huge bug report, Phil. Your voice mail seems to be completely broken. I can’t send any messages out, so having you tell me to leave a voice mail in your box is going to be pointless.”

Yes folks, this is now what Philmore Productions Voicemail is like now, according to reports. It just came up in the afternoon of August 28, 2019. During my podcast break during my moving process, I’ve written several articles in regards to Philmore’s potential. It seems like now that the system, in parts, is completely broken.

Hey Phil, did you end up copying the data like you said you did? If you did, did you find out if it was corrupted? How is the corrupted data treating you?

I called it a long time ago that copying corrupted data is going to cause you a lot of problems. I even told AT&T when I ordered my service for this location, the short version of what has gone on through the years in this company. The girl I talked to said that it wasn’t good. Now, what do you plan to do? The voice mail lines that were forwarding are now back up and operating, although you were apparently supposed to have access to be able to do that when you were upgraded. Is that broken too, or are you too stupid and don’t know how anything works and you have to have companies tell you everything?

When I got in to the web hosting business, I made it a point to learn everything I can about the features I use, and where stuff is in my control panel. While I may not know a lot of stuff, and/or things move around, I’ll go look and try to figure it out before I try to bug my provider. If there is a pannel you can access, look at it, save the company some time. The fact your shit is broken isn’t doing you any good right now, and now will be the time for you to respond to this type of bug report which will certainly happen.

How many times have you said that your system is going to be up better than ever during the reports you provided your customers? I believe that your voices need to speak even louder, folks. If this is a tell tale sign that this isn’t what you expected, maybe you need to decide what is best. This can’t be good. I’m not telling people to leave, but while I’m writing this article, the voice mail bug that was mentioned in the first section of this article is fixed. I’m sure that the rest of the issues will be fixed over time, and the time is now! You said it was going to be better, but in my opinion, its now more crap.

You all will figure it out, and make your own decision. Make it the right one.

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Philmore orders new server

Hello folks,

Last update we got was at some point last week indicating that Philmore Productions would be ordering a new server for the voice mail system. On Sunday, after recording the first file for podcast 319, it was learned that the IT department will be proceeding with the ordering of the server. My hunch of the company shopping around and looking for a deal looks to be coming true.

Also, it is to be rumored that people are now asking for cancellations left and right.

Philmore Productions is now making it clear you need to ask for money back, going back on their word on automatic refunds for this downtime.

Still not satisfied? You can report your concerns to the BBB who’s link is in an earlier post, as my opinion still stands whereby automatic refunds, and/or no billing past the outage date if prolonged is the necessary step.

Please advise I’m not here to tell customers what they should or not do with their money. I enjoyed Philmore Voicemail when I was on it, but I’m no longer there as I wouldn’t call it very much now anyhow.

Please make the right choice for you.

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Philmore still down, no end in site

vvHi all,

I want to take this opportunity to give a brief update while I’m on location about Philmore Productions.

We’ve gotten confirmed reports of Philmore Productions billing customers for service which has not been up since July 4, 2019.

The activation date was supposed to be July 15th, but that has since been come and gone. aWe believe Philmore Productions is looking for a cheap server, as several days ago, athey reported they were ordering a new server for the voice mail system. On top of that, net by phone had its own issues of hard drive problems and computer trouble.

Net by Phone seems to be up for now, but the voice mail system haws no end in site. Long time customers are finally seeing what Philmore is all about, and is demanding cancellation or money back which was promised.

Now iuts time for everyone to speak up. Speak up loud and clear. Now is the time to show Philmore what issues are not impressing you. I don’t understand why there is a delay in the server ordering, it should be straight forward, unless Philmore doesn’t have the money to buy the server but yet they say it is being ordered.

We’ll provide updates when we can. This is beyond repair now, I think this is killing the company.

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Philmore: … Is Anyone Home?

According to this July 20th 9 am CT update I have a question to ask. Is Philmore home? Alive? Pulsing?

History can be found by reading Philmore: Is It Down for Good? Other articles include Philmore Productions not honoring cancellations? What the hell? and Is Philmore up yet? This all paints a story which seems to be getting worse by the day. It was also reported that the voice mail may have been up if not briefly.

Is this company still breathing, now that we are finding out that its flagship product Net by Phone is now down? Philmore Productions indicates that it went down on July 20th because of a hard drive failure. They claim that it started some time ago, but yet, part of why I think Philmore is dead is because the signs of the drive was going as they claim it was acting strangely. Thats usually the first sign of trouble. Philmore Productions has never run maintenance tools on the drives to determine if there is something going on. We always try to tell people that if there is something wrong, to seak help, if they aren’t knowledgable. There is nothing wrong with not being knowledgable, even I don’t know it all.

Are we still breathing over there in Chicago? The weather had a hand in motion, but its always the company that has to make sure things are operating the best it can. There was recently an article published, not totally related, about a company who is recovering from ransomware. In this case, being tight lipped is not a bad thing, but backups in both Philmore and the company in question is key. We know that Philmore has little to no backups. We know that in the article I speak of, the company in question is recovering from the ransomware by restoring from those backups. While I’ll talk about that article more in a different post, I’m emphasizing that each situation is different, and updating your customer base in any situation is the key to each situation that comes up.

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Is Philmore up yet?

Philmore is either going to be up, or is going to be down. Today is the day that Philmore promised his customers that it would be up. Are you interested in the latest update?

Go and download this 1mb file which talks about how i’m correct.

The company claims that they were not prepared for this. Some of this is common sense.

  • Did Philmore Productions back up? Probably not since he’s trying to restore from corrupted data.
  • Why did it take a month to come out and tell his customers about the fact that he couldn’t recover their data after the power outage?
  • The system was up, probably slower than normal because it couldn’t access the data customers had for years.

There’s probably more, but the problem we have is that I still think its too late. One customer on a line indicated to me they’re calling Philmore Productions to cancel all boxes. When I last wrote about cancelling, Philmore Productions would not take cancellations until the 10th which was the day I published that article. Philmore Productions did not have a data recovery program available to him which should’ve been run the first day after his systems came back up.

This is the same company that decided to have a running live system while data recovery was in process, and the promise it would be done in days.

School doesn’t teach these things, common sense does. I would have:

  • had my software backed up somewhere
  • customer data backed up somewhere
  • never taken down sensitive data while traveling, saving the message until I could take it down safely
  • made sure if I had trouble, be prepared to tell my customers about the issue and what I was going to do with it and
  • be transparent on everything to do with the business and its operations which include good or bad.

I’m sure that now is the time to say something. Now is the time to show this company about how serious this mistake has cost him.

Have you read Philmore Productions not honoring cancellations? What the hell? yet? There is more live coverage around the phone lines if you know where to look.

This includes:

  • Gordon Radio: 832-999-8255
  • Philmore Productions customer service update: 773-572-3000
  • Unsensored partylines customer service line: 773-572-6200

Make your voices heard. It may be till August before the system sees the day of light. This can’t be good.

Thanks for reading!

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Philmore: Is It Down for Good?

Ever since the technology archives became the technology podcast, Philmore Productions has been talked about for good and for bad. I believe it has been more bad than good. The most recent: Philmore Productions blocking whole area codes which was minor compared to others. Philmore Productions continues to trash its customers writeen in November 2018 was a prediction post, in no way was it written to trash the company.

The time has now come to really put Philmore to bed. I am thinking that the time has come to say good-bye. Philmore Productions programs reasonably, the system has always worked, but now, after some recent events, its time to say goodbye to ignorance.

First, lets start at the beginning. Around the end of May, 2019: Philmore Productions suffered an outage due to a storm that blew through the Chicago area. After determining that it was a circuit breaker that caused the outage, Philmore was braught up. Currently to this day, Net By Phone is still up and operating under its capacity.

After some time passed, Philmore Productions determined that a hard drive failed. That is not the worse thing that can happen, you buy a new drive, and rebuild from the data you had in backups. The good news is that he had an array, so the data was not completely lost. This took several weeks to diagnose. The system could be used with newer material, but older material had issues. Once this was determined, a new drive and restoral of data took place. This is now mid June, when this process took place.

Lets fast forward now to July 4th weekend. At the time of writing, and until we find out otherwise, Philmore is down. It has been down since the 4th, and this could be the end. Philmore Productions told its customer base that the system would be down briefly for maintenance. After several hours, people were wondering what was happening.

According to some reports, the system is either down to restore data, or worse, it was supposed to be back up at a certain date (jul 6th 2019) and its not. The recent report is an upgrade gone wrong.

If there is something I’ve learned through the years of covering breaches, we need to backup all of our stuff, which would include software, correct? Philmore is telling some that there was a software update which pretty much crashed his software. This could be the end.

The constant lies, the potential breaches, the non-communication with customers or potential customers, the loss of potential data you had, the apologies, the inability to put hard limits when you say 3,000 messages, the unlimited factor, the yelling at customers (including me when testing the uploader tool) really adds up. I’m very fair here, I even posted Philmore Productions releases upload tool for the voice mail system a 2014 article when I was still there. If you say I’m not fair, here is the Philmore Productions search I did on the blog. Phil, its time for you to start understanding how your stuff works, and it may be too late. Your biggest customer is still there, and for that, I’m surprised.

I think this biggest disaster is the end. There is no line of communication with the company, because the company does not give any live customer service. They will call from any number they want, but yet, they hate when people call any number they have. I’m using “they” loosely, as Philmore doesn’t want people to know its a one man shop, not an organization of a few employees.

Customers, its enough. Show Philmore Productions that you mean business. Be truthful and tell the public what is up with your system including the web site and services. Do not tell a potential returning customer one thing, and another person working at a different company another. How are we going to believe anything you say or do now? Its been over a month now, and the system isn’t operating and you still have no web site. Time to tell him who is boss around here.

Other systems have had their issues, and they have been able to notify their base.

Thanks for reading, and make it a great day!

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