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Fresh books continues to amaze me with their excelent customer service from blog The Technology blog and podcast

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Fresh books continues to amaze me with their excelent customer service

My Freshbooks experience has been nothing but good. Just during the month of July, they had helped me with making some changes to my account because one of my clients was changing the way billing was done. I had seen on their recent updates through the community support release notes page about the fact we could have multiple contacts and now have the capability of having them receive the statements, the invoices, or to look at the projects or any other aspect of Freshbooks they wanted. When I initially did this, I used a forwarder to go to everyone because they did not have this capability.

On the 4th of July, I decided it was time to call. Had some questions about making this change, and wanted to know what was true or wasn’t true. Since I can’t find the exact date of when this change went through, I thought it was within the past year. Anyway, they said that this was something that was possible, and explained what to do. One note I should mention the phone number fields are not consistant, and they already have some internal tickets in regards to this to have that fixed. The phone number section you may need is near the bottom of the page for the business.

On the 10th of July, I went in to my account, and made the changes which it noticed I changed the default, so it automatically updated my profile associated with the client. It did not update the profile to check the others, but that it didn’t know to do. I also noticed that it went and kept the associated username of the first person in there, which was quite interesting as I never saw it before. The client never had an associated username and password, so by default, Fresh Books assigns one based off the name of the Client (E.G Jane Smith) and not the company. They confirmed to me on the 12th these pieces of information, and said it looked like everything was looking good.

Every time I call Freshbooks, they are courteous, kind, they’ll take as much time as you need, and they are willing to continue to help the blind and disabled community where they can. This company is open from 9 AM to 6 PM Monday through Friday excluding certain holidays.

sign up using this referal link and it gives me credit for you signing up. UYou can find more about the referral program once you sign up. Its free for up to three clients, and as little as $19.95 for 25 clients.

Read about Fresh Books and the Blind Community if this entregues you.

contact information:
35 Golden Ave
Suite 105
Toronto, Ontario
M6R 2J5 Canada

Toll Free (North America): 1-866-303-6061
Freephone (UK): 0808-101-3408
Freephone (Ireland): 1-800-949-046
Phone: 416-481-6946
Fax: 416-481-3800

Office Hours Monday – Friday: 9am – 6pm ET
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Fresh books continues to amaze me with their excelent customer service was released on July 15, 2012 at 5:33 pm by tech in accessibility newsand issues.
Last modified: July 15, 2012.

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