Philmore up … Philmore down … are you done with the game?

So its been awhile, and boy, it seems like Philmore can’t be stabilized. Going back on their word on refunds, they talk about the standard business practice of customers requesting refunds for all the downtime. While I can agree with this practice, the company made it very clear that they would do this once the system came up. They have not.

To add insult to injury, let me ask you a question. Would you use something that is not compatible with your system, or would you make sure that it is compatible? I think we have this type of problem now with Philmore productions, and it can’t be good. Turns out, that we still have a computer which continues to reboot randomly, and the cause is the dialogic card, one in which may not be compatible with the software or version of the operating system. I’m being caucious, because I do not know exactly what is going on, but we can confirm that it is not compatible.

What I’ve noticed with this company is something that I’ve seen too much with them. The programming and development of the system is comparible to others I’ve been on, but the transparency or lack thereof, has not been the greatest. Promises and no action, or promises and excuses on why it can’t be delivered.

Long time customers are choosing that this is enough, on their own. While I’ve written blogs, talked about the situations via podcasts in audio, or even in conferences or one on one, the fact is that customers are seeing what this company is really like. This can’t be a good thing for them, and we don’t know or can’t predict whats going to happen. Companies come and go all the time, whether its customer problems, or money or other issues. I’ve been predicting Philmore to be gone for several years now, and maybe this will put the nail in the coffin. I’m not sure, but its all in writing.

One of their customers posted on their bulletin board system talking about all of the past, and how they were tired of it. It was a very lengthy message which we aren’t able to get a copy of, but from what I hear, it was well thought out. The company did confirm that the data was corrupted and couldn’t be salvageable and the tech blog and podcast as well as others close to the network said the same thing.

How much worse can it get for this company? I’m not sure, but only time will tell what will really happen. Comment if you wish.