Article this time comes from Ars Technica. Michael in Tennessee, a contributer to this podcast sent this directly to me several days ago.
The customer service representatives are being told that the newer plans are to give customers more, and customers on one plan are being moved to one plan while another plan is moved to the one some are being moved from.
Sounds like something I want no part in.
The article is titled T-Mobile switches users to pricier plans and tells them it’s not a price hike for those who want to read it.
I say that if you’re happy with the plan you’re on, stay with it. If not, switch to something you can afford. Don’t let the breach prone company tell you what you the customer should have for your service.
Have fun with this one.
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