Century Link and Oregon customers

I know who Century Link is. I have never used them. But I do remember reading horror stories of issues dealing with customers who use the service who tend to have long outages.

In this case, the outage was telephone service, and spotty cell service to boot.

Why does a media outlet like Ars need to get involved when its the customer service department at the company who should be making sure the customer is taken care of?

Also, it seems like from one log entry provided to Ars, the English seemed to be broken, but maybe its me.

CenturyLink left users with no service for two months, then billed them $239 is the article.

Century Link must do better. Media should not be getting in the middle of customer disputes, and if a line is the problem, a tech should’ve been dispatched to solve it when it was first reported, not after the hundredth.

I digress. Back to your normal programming.