Seems like AT&T cann’t do anything right. The article I found on them talks about two different incidents where 9-1-1 was unreachable due to outages.
In the 2023 case, they paid a settlement, but a February 2024 case may have some further consequences.
One was an outage which was caused by work being done and the other seems to just be an outage altogether.
AT&T failed to notify 911 call centers of outage, pays $950K to settle probe is the article if you want to read it.
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