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pandora being rude to the blind

Update: 8:38 PM PT:

I just saw a tweet with the following.

just received email from pandora: Re: Response to accessibility related queries from a Pandora employee
Dawn | Pandora
JUN 15, 2014  |  08:20PM PDT
Hi Shawn,

Thanks for bringing this to our attention. We can assure you this is not an email from our Listener Support department. The email you read was fabricated
and falsely attributed to Pandora. We’ve reviewed this internally and have verified that this is a hoax. I’m sorry for any confusion in this matter.

If this is so, this is great news! Twitter is flooded with retweets of the gbelow content, but below is my thoughts on what is up in regards to this subject.

Original post as of 3:48 PM:
The following is a tweet that was sent as a retweet. The Jared Rimer Network assumes no responsibility to this info we’re about to share.

by far the rudest thing I’ve seen in a long time. I tried posting this earlier, but I don’t think it made it. This was a reply from Pandora tech support to a blind user. I happen to know that the original message that was sent enquiring about the latest accessibility issues in the Pandora IOS app were not insulting in any way. So, this reply is totally unacceptable. I no longer have Pandora, and will never recommend it to anyone, blind or sighted. The reply follows.

Yeah yeah, we know we know. You’re not the first blind dude who’s written us. rest totally assure we’re aware of the problem. We can’t tell you when or if this problem will be fixed. The truth is, we really don’t support blind people. Perhaps you should go find another app that is more let speech hold your hand while you cross the street friendly. Maybe our app is too hard for you non-seeing beings. Just shows what a disaster it is to be born blind, hum?

Anyway, tell your little friends to stop writing us, ok? We’ll get to it when we get to it.

Warren | Pandora
Listener Advocate
PANDORA® internet radio

Lets see here. I’ve not used Pandora, and I know it has potential for giving us new artists to listen to based on what we like. I think thats pretty cool. The message above which was taken in full from one of my followers who retweeted their follower saying the above within the ruler tag is very rude. All we want to do is let the company know of access issues, and I personally think people should write them if they use Pandora’s applications. I don’t use them, so I have no comment about this. If someone has been treated this way, I wouldn’t be doing business with that company, as they seem as they don’t care. I don’t know if Pandora is listed at the Better Business Bureau but if the person who had this representative could find them there, I’d file a complaint. That is bad customer service in my book, and I think everyone should write them about whatever issues they have. Its sad that whomever got this complaint isn’t going to be using a useful service like Pandora, but I probably wouldn’t either. How sad.

Informazioni sull'articolo

pandora being rude to the blind was released on June 14, 2014 at 4:30 pm by tech in accessibility newsand issues.
Last modified: June 14, 2014.

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