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Is Philmore up yet? from blog The Technology blog and podcast

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Is Philmore up yet?

Philmore is either going to be up, or is going to be down. Today is the day that Philmore promised his customers that it would be up. Are you interested in the latest update?

Go and download this 1mb file which talks about how i’m correct.

The company claims that they were not prepared for this. Some of this is common sense.

  • Did Philmore Productions back up? Probably not since he’s trying to restore from corrupted data.
  • Why did it take a month to come out and tell his customers about the fact that he couldn’t recover their data after the power outage?
  • The system was up, probably slower than normal because it couldn’t access the data customers had for years.

There’s probably more, but the problem we have is that I still think its too late. One customer on a line indicated to me they’re calling Philmore Productions to cancel all boxes. When I last wrote about cancelling, Philmore Productions would not take cancellations until the 10th which was the day I published that article. Philmore Productions did not have a data recovery program available to him which should’ve been run the first day after his systems came back up.

This is the same company that decided to have a running live system while data recovery was in process, and the promise it would be done in days.

School doesn’t teach these things, common sense does. I would have:

  • had my software backed up somewhere
  • customer data backed up somewhere
  • never taken down sensitive data while traveling, saving the message until I could take it down safely
  • made sure if I had trouble, be prepared to tell my customers about the issue and what I was going to do with it and
  • be transparent on everything to do with the business and its operations which include good or bad.

I’m sure that now is the time to say something. Now is the time to show this company about how serious this mistake has cost him.

Have you read Philmore Productions not honoring cancellations? What the hell? yet? There is more live coverage around the phone lines if you know where to look.

This includes:

  • Gordon Radio: 832-999-8255
  • Philmore Productions customer service update: 773-572-3000
  • Unsensored partylines customer service line: 773-572-6200

Make your voices heard. It may be till August before the system sees the day of light. This can’t be good.

Thanks for reading!


Informazioni sull'articolo

Is Philmore up yet? was released on July 15, 2019 at 12:00 pm by tech in general-updates-and-announcements.
Last modified: July 14, 2019.


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