In a prior article, I mentioned a ransomware case, and similar tendencies to the article I’m linking to here, and the prior article. I’m talking about QuickBooks Cloud Hosting Firm iNSYNQ Hit in Ransomware Attack in this article. I think they’re doing the best they can, and in some instances, staying tight lipped.
Unlike a company who is suffering serious computer trouble, I was speaking with someone in regards too this article, and they mentioned that it was better to be tight lipped about Ransomware because its different, and they did say they’re restoring from backup. I could understand why they said tight lipped is better. I would continue to provide updates, however, I.E. we’re continuing to restore from backups, the status is … and what the status is.
We’ve recently published an article on Philmore Productions, who hardly provides updates now, and really hasn’t provided many updates, but this article shows that in some cases, saying nothing is better, but I think thta you should be as honest with your customer base and potential customers as possible.
I’d love to hear your thoughts.