Hims and Hers warns of databreach

The biggest news from today deals with Hims and Hers, a pharmacy chain, got breached.

Instead of me breaking this all down, as I’m sure we’ll learn more, I’ll let you read the article.

Telehealth giant Hims & Hers Health is warning that it suffered a data breach after support tickets were stolen from a third-party customer service platform.

Hims & Hers is an American telehealth company specializing in the direct-to-consumer healthcare space, providing subscription-based treatments for hair loss, ED, mental health, skincare, weight loss, and other conditions or needs.

It is one of the most successful U.S. brands in the online pharmacy and telehealth space, with strong marketing presence, and annual revenues close to $1 billion.

The fact that a support system is involved probably should not be surprising, and this is not the first time we’ve seen this.

What really bothers me about this, is this paragraph. It says:

According to a sample of the notification shared with the authorities in California, the data breach occurred in early February 2026.

Since we’re in 90 days, and this included an investigation, I can’t be complaining too much, it could be a lot worse in the notification department.

Is hims and hers notifying their customers directly now or is outlets like Bleeping and other outlets going to be the way they get notified?

“On February 5, 2026, Hims & Hers, Inc. became aware of suspicious activity affecting our third-party customer service platform,” reads the letter sent to impacted individuals.

“We promptly took steps to secure our customer service platform and initiated an investigation into the nature and scope of the potential security incident.”

“The investigation determined that from February 4, 2026, to February 7, 2026, certain tickets sent to our customer service team were accessed or acquired without authorization.”

Read more: Hims & Hers warns of data breach after Zendesk support ticket breach will be your article.