Brian Krebs boosted this article from CNBC titled Meta’s job cuts are gutting customer service, leaving influencers and businesses with nobody to call.
This is going to get interesting as I knew I wasn’t going to pay for Facebook. The article I had read if I remember right indicated we’d get support in regards to our accounts. I believe I raised the issues of what might happen if someone hijacked the account and who to contact.
It seems to me by this lengthy article which must be read outside of print view, that Meta is no better in the support department. Scammers have infiltrated that service and I know better because once I was told that someone was posting strange links about weight loss on my account, I realized that I got not necessarily owned but targeted. The profiles looked legit but i started scrutenizing them much more closely and rejected them when I saw the same type of thing on their pages alone.
So, now that Twitter is officially kicking this community off of its platform, now Facebook will have more problems with Scammers and the like. This is definitely going to get interesting. I’m not sure what the answer is, and its not for me to say. But I do know that companies like Facebook and Twitter must do better with customer support or there will be nothing left for them.
Both rely on advertising. They both have their issues. But Facebook has an easy time of getting people to give up their accounts by having profiles that anyone can create and get people just to give up what they’ve built like what is in these stories within this linked piece.
May the best social media platform win!
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