T-Mobile, are you serious? Writing letters to get people to sign up?

Hello folks,

As I write this, its monday morning just shy of 11 am. This is important as I usually have someone who assists me each week and today is that day.

The person who will not be named asked me if I was a T-Mobile customer. Of course I’m not a T-Mobile customer. Those who know me know that I’m not.

The basic letter indicates that I can get 4 lines for $27 per line. The exact number was in the letter but I’m not giving that number publicly and have changed it on purpose.

The thing is, the company has my name and address. How the hell did they get it when I am not a customer of theirs?

I understand Time Warner mailing me now known as Comcast in some areas. I did some calling before I moved to my current location. I chose the company I chose and I could change if needed.

For those who don’t know, T-Mobile has had breaches 4 out of the last 5 years, or shall we say at least 4 breaches throughout the last 5 years or so.

T-Mobile search through the tech blog

Here is podcast 58 (151.5mb) and podcast 60 (124.5mb)

These are at least two TSB podcasts in which we’ve covered this company in audio form and the blog posts are within the T-Mobile searchable posts.

Other podcasts may be podcast 66 (148.3mb) and podcast 128 (127.5mb) just to add to injury.

If T-Mobile really wants me to be a customer, they better start explaining what they’ve learn with their 5 breaches or so, and how we’re going to be protected the best they can as protecting from future breaches is paramount now. Don’t writ me a letter, make it public through the press and news agencies like you did via the breaches. Make it clear how the company has learned and steps implemented that might help assist you from future issues. If you have another issue, what will you do about it?

Speaking of keeping data, podcast 111 (142.4mb) talks about how companies including T-Mobile keep data for long periods of time.

And if you really think I want to go to the company, maybe i aught to bring up podcast 83. This was braught up because we know that Sim-Swapping is a thing and someone was swapped all right.

Download pod 83 (155.91mb)

They’ve had more podcast coverage than even John Bernard has, and he’s a scammer where T-Mobile has made mistakes and very big ones.

If I were to write a letter as talking points for people to get out of their contracts, it might go something like this.

Hello,

I’ve got great concerns that T-Mobile has had some security issues. The latest one was at least 149 million former and current customers. If I were to use your company, (insert company name) what steps do you guys take to make sure that my information is as protected as possible?

I understand that there is no such thing as perfect security. Even the security experts say there is no such thing.

I’d like to find a way to get out of my contract from T-Mobile because of these concerns, so how can you help me?

Let me make one thing clear. I will never tell any customer that they should go with this company or that company. I don’t know what works in your part of the country or state if we live in the same state.

With that said, we’ve talked on multiple podcasts about T-Mobile and people have said they want to leave at the first opportunity.

While the letter was a solicitation to get me to sign up, I will not go with a company with a bad reputation on responding to data breaches.

They’re just the fact of life. We can’t stop them. Its what you do after that speaks volume.

Whatever customers do, please make the right choice. No company is going to be perfect, and I respect the choice you’ve had to make that is best for you.

I’m just surprised that a company with bad PR (public relations) would have the nerve to mail people to get them to sign up with them.

If it was your ordinary person, maybe, as they only get what is reported in the news. I however follow the tech press and have spoken about what has been done and formed my own opinions of what’s going on. I’ve left the discussion open for people so they can think about what I’ve written and also linked to other articles for them to review.

I’ve decided that I am not moving to T-Mobile at least until I see that they’ve cleaned up their act. The fact they haven’t had a breach in awhile that we know about is great, but 4 or 5 with the same period is not great either.

Please make the choice that is best for you.

Thanks for reading, listening and participating. Even though listenership is low, its about who enjoys the content, not the millions of people you expect for a small outfit like mine.

Make it a great day!