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Philmore Admits … confirmation of what the network has said for months? from blog The Technology blog and podcast

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Philmore Admits … confirmation of what the network has said for months?

Hello folks,

It looks like Philmore Productions has finally admitted to what we’ve been saying for the past several months. We’ve already known that the data was shot, but in messages sent to this network indicated that the company has been running out of date software and hardware for at least 15 years. Here’s what we know.

  • Philmore Productions admits to data loss, including portions of the software and web services.
  • We’ve never covered the multiple dialogic cards through this process, whereby Philmore Productions has went through multiple different cards.
  • Philmore Productions did not honor their word when saying they would give refunds, and reffered later to standard business practice of only refunding upon request.
  • Multiple months of downtime, and admitting to a long standing bug which he admitted to actually liking.
  • Finally, Philmore Productions has admitted to running out of date software and hardware, which caused performance issues, (see item above) and how the system is running faster now.

What really bothers me besides the multiple months of downtime to his customers, is still the lack of transparency. In the next upcoming podcast, podcast listeners will hear two messages in his own words about how things went wrong, what he’s been running, and what he is running now. He admits that the system runs faster, and how Microsoft went in to his computer and turned off the dialogic system as part of fixing his computer. When turning that back on, he admits to turning something on which caused the system to pause during prompts such as log in, message counts, and the like. I personally remember reporting that bug within the first months of the system, and it was never fixed. He admits within the messages the podcasters will here that he actually enjoyed this “bug” in the system and he wishes that it was back that way..

The good news, is there is now Windows 2016, an upgraded SQL database, and a new dialogic card. It took the IT department and him another day after getting the card to get the system operating now.

I’m a little concerned about the SQL database. This database is run on servers for things like WordPress, and other CMS’s across the Internet. Philmore Productions must continue to keep this SQL software he’s running up to date, or miscreants will find a way in, and if he had data problems before, he’ll have more of them now. According to reports shared with this network, the system is running faster, but the network will not pay for a box to confirm this as the network here has left Philmore many years ago and has no plans to return at this time.

Philmore Productions must learn that he’s very lucky that a lot of customers have stayed, but many have confirmed to be gone now, including some of his longest customers since the beginning. I dialed a couple of boxes at random on the 18th, and both boxes I called have been cancelled.

We called the data loss issues from the very beginning during this whole ordeal. It was not practical to have us not call this, because when the system came back up, prompts were missing, and things ended up getting disconnected because the system didn’t know what to do. The web server being corrupted was inevitable, because it had gone between network computers and I’m positive now that Philmore does not do any type of backups. This was confirmed by Philmore Productions.

I can understand not doing backups many years ago, but ever since the breach reports starting with Target happened, Philmore Productions admitted to this network that he had taken new credit card info from his customers. This was the time to invest in a dedicated hard drive or two to back up the data. Cloud services were still in its infancy then, and that was the beginning.

The Jared Rimer network has never had a data loss of critical web sites and podcast material. We may have lost some data due to us deleting it because of space, or it not being in Dropbox or Google because it wasn’t considered that important and could be gotten again. The data Philmore Productions holds is very critical, and services are now out to give the company the space they need to back up this data. Dropbox, Google Drive, Amazon backup, and many others are here to serve you. Its time Philmore get in to the 21st century and invest in some solution to survive. If they have not been hit too hard by the last couple of months, then lets do it.

Philmore Productions should’ve honored their word on automatic refunds as promised all these months ago. The Better Business Bureau would not like getting complaints now on how this was never done. We link to Philmore Productions listings on one of our other articles, and since I’m not a customer, I am powerless on doing anything because I could only talk about my experience. Iit wasn’t dealing with money and bad business practices.

Running out of date software is my next biggest problem for this company. Businesses who run software like SQL, and Windows must upgrade on a regular basis. While this may be a pain, I also understand that Philmore Productions also didn’t update Windows. This is the critical reason why the system crashed and burned. I can’t imagine running this network on an out of date, unpatched, vulnerable, and outdated software and hardware. This network always ran Windows Update, and taking the computer offline to do so is critical. When my software was out of date, it got updated. It fixes bugs and vulnerabilities that could be leveraged by miscreants without your knowledge. If Philmore Productions is to learn anything, they must update Windows, the software they’re using, and the backend hardware when necessary. Philmore Productions can’t continue to neglect the security of the system and more importantly, the data he so preciously must maintain for his customers.

Philmore Productions must learn to ask the appropriate questions. The company should’ve asked the venders what card to get for the new operating system, instead of blowing money on cards just for them not to work! This is what I would do, and I hope that the company will learn from this crucial costly mistake.

Is there anything I’ve missed? Please contact me, and sound off in the comments if you wish. I’m not going to be ashamed to publish this and let the comments flow where they may. The company must learn somehow, and I am not going to be held responsible for what happens next.

Other articles in this series

Some of the articles in this list are not able to be commented on but this article thats posted today is the most recent, and you can comment on anything you’d find of interest between all of these.

The Jared Rimer Network is now a third party. We get reports directly from customers and outsiders. The proceeding article is opinion and updates based on how I understand it, and nothing more. The comments in this post are those of the poster and not of the JRN, or its staff, clients, or management.

Informazioni sull'articolo

Philmore Admits … confirmation of what the network has said for months? was released on September 19, 2019 at 8:30 am by tech in general-updates-and-announcements.
Last modified: September 19, 2019.


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